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| Automatic Machine Services |
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Services |
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| Equipment installations & changes |
| For every equipment installation or changeover that is booked we will contact your location approx. 24 hours before we are due, to give you an approximate time of arrival in order to arrange convenient access and for any staff with keys to be present. Equipment movement forms will be completed for all installations and changes including all meter readings, serial numbers, cash keys, float levels and all cashbox money transfers or collections. All installation staff carry Identification Cards for inspection on arrival for added security. Changes of equipment can normally be completed within 7-10 days from request. |
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| Repair Service |
| At Automatic Machine Services Ltd we operate a very prompt and responsive repair service for all of the equipment that we supply. This is the important back-bone of any machine supply and we pride ourselves on the high standards that we achieve in this part of our business. As soon as your fault has been reported, we guarantee to have a fully trained technician at your location within TWO HOURS to ensure downtime is kept to an absolute minimum. |
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| All technicians carry an extensive range of spares and specialised equipment to resolve any breakdowns on the first attempt with minimum disruption. They also complete a service Report Form for every job attended, detailing the fault reported and work carried out including replacement parts. All technicians carry Identification Cards for inspection on arrival for added security. This service is available every day of the year except Christmas day. |
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| Collections & Payments |
| Payment for equipment can be in either of the following formats: |
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Monthly Invoice Monthly Standing Order B.A.C.S. payment – Electronically from your bank to our bank |
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| Alternatively, we have fully trained and competent collection staff who can visit your location on a regular timescale and carry out a full collection service for any equipment we have supplied. This will include the completion of an industry standard collection receipt, clarifying meter readings, coin and note takings, VAT, licence and PPL duties, rental or shares terms and all cash left on site. Included in this procedure is the process of topping up any float levels to ensure effective running of your equipment and precise performance reports. All collection staff carry Identification Cards for added security. |
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| Account Management |
| Our dedicated accounts department are always on hand to clarify any queries you may have regarding your account and can deal with all of your Licence and permit applications and renewals. If at any time you require confirmation of equipment performance, Automatic Machine Services Ltd can provide a number of detailed reports for analysis. |
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| Technical Services |
| At Automatic Machine Services Ltd we are constantly responding to manufactures advice with regards to software updates and improvements. You are guaranteed that any equipment you have installed will be fitted with the latest software versions as soon as they become available to our technical department. These updates are to prevent any possible errors and improve game play and machine performance and are integral to successful machine supply and management. |
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| For more information on all of our services, please contact us on 01959 564331 or email info@automaticmachineservices.co.uk |
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This Website is Published By & all contents are © Automatic Machine Services Ltd - unless stated |